Product Search
Your Shopping
  • Cart is currently empty.
  • Wilmington Insight
  • Charity Financials
  • Charity Choice
  • Smee & Ford

    Print and online subscriptions supplied by Wilmington Publishing & Information Ltd

    Ark Group, CaritasData, Waterlow Professional Publishing, Charity Choice are all trading names of Wilmington Publishing & Information Ltd, which together with Smee & Ford Limited are all Wilmington Group PLC companies. 

    1. The term publisher as used in these Terms & Conditions means Wilmington
          Publishing & Information Ltd
    or Smee & Ford Limited. (Herein referred to as Wilmington)

    2. The term publication used in these conditions means the print
        Directory/Yearbook/Report or online directory for which the order
        was placed.

    3. Every possible precaution has been taken to ensure that the information within this
        publication is accurate at the time of research and of going to press and Wilmington
        cannot accept any liability for errors or omissions, however caused.

    4. The information contained in this publication has, in the main, been supplied by the
        organisations listed while other information comes from a variety of sources.

    5. All rights reserved.

    6. No part of this publication, either in print or online, may be reproduced, stored in a
        retrieval system or transmitted in any form or by any means, electronic, mechanical,
        photocopying, recording or otherwise without the prior permission of Wilmington.

    7. The information in the publication cannot be used for mail shots or email shots without
         the publisher's permission.
    Wilmington reserve the right to charge for the unauthorised
        use of data from the publication for either direct mail or email marketing.

    8. A small number of dummy names and addresses may be included to enable Wilmington
       to monitor customer usage.

    9. Under the telecommunications regulations 1998 there are rules relating to the use of
        telemarketing. Our lists are checked against TPS and FPS lists but our clients are still by
        law, responsible for their own use of phone and fax numbers listed.

    10. If the purchaser has not previously been a customer of Wilmington Publishing
         & Information Ltd or Smee & Ford Limited (or before 1st October 2010 any of its associated trading  companies), a pro-forma invoice is sent out and the publication will not be mailed until payment in full is received.

    11. If a previous customer who has bought from Wilmington Publishing & Information Ltd or Smee & Ford Limited (or
         before 1st October 2010 any of its associated trading companies) in the last 3 years,
         places an order, then the publication will be sent out immediately with an invoice

    12. Our terms of payment are: STRICTLY 30 DAYS NET - Interest is payable at a rate of 8%
           per month above the Bank of England base rate together with compensation for debt
           recovery cost pursuant to the provisions of The Late Payment of Commercial Debts
           (Interest) Act 1998 as amended and supplemented by The Late Payment of Commercial
           Debts Regulations 2002, on all invoices not paid within these terms.

    13. If you are setting up a standing order, you will receive a 10% discount on the publication
         price for each edition of your chosen publication, for a minimum of the next three years.
         By taking up this offer you are agreeing to buy the publication (with standing order
         discount) every year for a minimum of three years. If at any time you wish to cancel the
         standing order you must inform the Customer Services Department in writing at
         Wilmington Publishing & Information Ltd, 6-14 Underwood Street, London, N1 7JQ
         Email: no later than 10 weeks prior to the publication
         of the next directory.

    14. If a standing order is cancelled prior to the minimum period of 3 years then any discount
         gained on a previous edition or editions, of the publication, will be invoiced by Waterlow.

    15. For AP Information Services publications Wilmington Publishing & Information Ltd offer
           a 14-day money back guarantee on all publications. If you are not entirely satisfied
           please call us on 020 7549 8708 for an authorisation of return and if returned within
           14-days of receipt then a full refund
    (excluding any postage charged) for your directory
           will be issued.
    Please note that unauthorised returns of directories will not be
    This clause is only related to AP Information Services publications.

    16. Standard delivery for all currently available publications is 5-7 working days

    17. Magazines will be despatched on the day prior to publication date

    18. Pre-orders for books or directories will be despatched upon publication

    19. For online products, usernames and passwords will be sent within 48 hours of payment.
         For customers who have pre-ordered a directory with an online element, which has not yet
         been published, will receive their username and password within two days of receiving
         their hard copy publication.

    20. Any changes to delivery names and addresses must be made in writing
         to no later than 1 week prior to publication/despatch

    21. Claims for missing issues and/or non-delivery of publications must be submitted within
         two months of the original despatch date. Please note all claims must be in writing to our
         Customer Services Department, Wilmington Publishing & Information Ltd, 5th Floor, 10 Whitechapel High Street, London, E1 8QS Email:

    22. Cancellations are accepted up to 10 weeks prior to date of publication however this has to
         be writing to our Customer Services Department (contact details above). Please state
         clearly which publication this is referring to. Please note that we only accept authorised
         cancellation orders (cancellations are not accepted for Smee & Ford's Legacy Spotlight). 

    23. Returns are NOT accepted unless the goods are faulty upon delivery. If your Wilmington
         publication is damaged when you receive it, we will of course exchange it. Please contact
         our customer services department on 020 7549 8708 within seven days of receiving the
         publication to arrange and authorise the return of the publication (contact details above).
         Please Note: We cannot refund or replace any unauthorised returns.

    For full Terms & Conditions for Smee & Ford's Legacy Spotlight reports, please click here.